It doesn’t matter how impressive the entertainment is at your event, if the food, drink and service from the staff is inadequate, then all of your efforts will have been wasted. Without the right staff to serve your food, you may lose out on a large proportion of future business. Here are some advice and top tips for managing your event catering staff in order to guarantee the success of your next big event.
How to manage your event catering staff
The achievements of your staff is a crucial component of the overall success of the event. Having faith in your staff’s abilities is a fundamental part of the organisation and execution of your event. Members of catering staff are required to have one to one interactions with guests, so it is important you have thoroughly investigated their level of suitability for the job.
It is your responsibility to provide your event staff with effective training to ensure they deliver the service you are looking for. Whether the majority of your staff have no experience at all or an extensive familiarity with the job role, it is always best to provide sufficient basic training for everyone. By doing so, you can train your staff to behave the way you wish; providing them with a foundation to develop from in their role.
It is also important to provide thorough training if your staff are required to use unfamiliar technology. If you are an advocate of new technology in the workplace, then it is imperative you demonstrate how to use the technologies, either on a one to one basis or through group training. Basic and more advanced training can make a considerable difference to the way your staff will work and the service they deliver to your guests.
Get to Know Your Staff
Getting to know your staff is an effective way of coming across as a more approachable manager. If staff feel like you take an interest in their lives and appreciate the work they do, they’ll be far more willing to deliver a service that does justice to your name and reputation.
By getting to know each member of staff, you’ll also be able to work out each individual’s strengths and weaknesses. This will allow you to allocate them to a specific job role that sets you both for success. It may be worth organising a team building event outside of work for both you and the staff to get to know each other better. Meeting just once a month can be a worthwhile investment and help to enhance the synergy of your team. For team building activity inspiration, take a look at the Team Tactics website.
The quality of customer service that your staff delivers has a considerable impact on the success of your event. Achieving exceptional customer service is guaranteed to enhance the quality of the event. Great customer service is a combination of listening to customer feedback, anticipating the needs of your guests and having a great attention to detail. It is also important that your staff take advantage of the opportunities to learn; great customer service is not achieved overnight. As the employer, you should make sure to implement effective processes in all areas of your business to help increase customer service.
Being an Active Leader
With the responsibility that comes with being either the catering manager or event planner, staff are likely to follow your example. It is important to model the behaviour you wish to see from the people reporting to you. As the leader, you should make sure to not only show up on time but be the last person to leave. You should also ensure that you start any event in a good mood; the mood you are in will rub off on other people and staff will be less inclined to work to their full potential if you seem in a bad mood with them. It is also important to be positive in front of your customers, it can massively affect the event atmosphere and general mood of your event attendees.
Reward Your Staff
Rewarding your staff for their hard work and efforts is the simplest, yet the most effective way of ensuring their quality of service is upheld. When you reward your staff, they guaranteed to reward you back. Make sure to reward the members of staff who have specifically gone above and beyond in their role or have received excellent feedback from guests. However, make sure the other members of staff feel it is within their reach to also receive rewards otherwise this could demotivate the remaining staff members. Rewarding incentives is one of the best ways to motivate your team and ensure they put in 100% effort throughout all of your events. Here are 52 epic ways to reward your hardworking members of staff.
In any area of event planning, it is vital you plan for the worst and simply hope for the best. There are a number of factors that could negatively impact the success of your event; from spillages to bad weather. Although these circumstances are unavoidable, there are a number of ways you can prepare in other areas. Ensure there is a sufficient amount of food, extra cutlery, enough members of staff and a contingency plan for bad weather. You also need to be sure that the menu you are providing fits the palette of the majority of your guests; no caterer expects to satisfy everyone but pleasing the majority is essential. If the event you are organising is of substantial size, it is even more important to plan ahead.
If you remember to implement all of the points we have discussed above, then you can be sure to effectively manage your staff to the advantage of your event and their satisfaction. For those event planners reading this article and looking for entertainment services, we offer hashtag printing in London. For other event entertainment services, take a look through our website. If you have found this article to be beneficial to you, please feel free to share it with your friends and colleagues on social media.